GUARANTEE CONDITIONS

 

GUARANTEE CONDITIONS Custom boards and Semi-Custom boards

SDT, FCBC, LD:

-the guarantee covers failure of workmanship or materials for the period of 2 years.
-The SDT and FCBC are easily strong enough for normal use, however they are not unbreakable for all persons in all conditions and since Witchcraft has no means of control over this, no claims can be made on failure of the construction itself caused by impact, overload or fatigue.

CBC

-The guarantee covers failure of workmanship or materials for the period of 2 years.
-The CBC is covered against failure caused by overload or fatigue (breakage, heel area, inserts) for the period of 1 year.

HDD

-the guarantee covers failure of workmanship or materials for the period of 3 years.
-The CBC is covered against failure caused by overload or fatigue (breakage, heel area, inserts) for the period of 2 years.

XHDD (Custom only)

-The guarantee covers failure of workmanship or materials for the period of 3 years.
-The CBC is covered against failure caused by overload or fatigue (breakage, heel areas, inserts) for the period of 3 years.

Not covered is:

– normal tear and wear (scratches, punctures, dents, fading, wear of pads or straps)
– improper handling, storage, maintenance or care
– incorrect operating of the air valve.
– incorrect set-up and usage of unsuitable parts
– accidents, impacts, misuse, unauthorized repairs or modifications, contact with the bottom of the sea
– Damages caused by sailing with an already damaged board.
– Damages caused by use for rental or teaching.
– Heat or excessive exposure to sunlight (temperatures over 60°C).
– Damages on custom boards that are built lighter on request of the customer.

Buyer is responsible to check proper functioning and condition of the product at all times.
Witchcraft tries to prevent impact damage as much as possible but it is impossible to prevent ALL impact damage therefore impact damage is not covered by the guarantee unless it is clear there was a production mistake.
It is the client´s responsibility to check the condition and proper functioning of his/her board, no claims can be made for damages caused (for example water intake) by sailing with a damaged board.
Only Witchcraft can deal with claims and Witchcraft should be contacted immediately in the case of a claim. If a claim is acknowledged, Witchcraft has the right to handle the claim (repair or replace the board) to its own judgement.
In the case of an acknowledged guarantee claim, Witchcraft will cover the cost of transportation in direction customer to Witchcraft and customer covers the cost in direction Witchcraft to customer.
It is the clients responsibility to avoid exposure to extreme temperatures that may cause delamination or other damages to the board. After the final lamination all boards have been tempered at a temperature of 60°C with the valve closed. No claims due to exposure higher than 60°C can be made (Please be aware that under circumstances much higher temperatures can be achieved). It is the client´s responsibility to operate the valve appropriately and to check proper functioning. Only if it is clearly a case of failure of workmanship or material, claims can be made.

GENERAL MAINTENANCE

No special maintenance is necessary other than regularly checking condition, (check for soft spots, inserts, weight, cracks, spots with dried salt) and proper functioning of the board and its components.

  • In case of damage due to impact
    Dings can be locally heated out due to the fact that the sandwich material used has memory at a temperature of +/-80°C, use a hairdryer, hot water or a hot air gun (caution: delaminating may occur at temperatures over 100°C) and take your time to let the heat pass through the laminate into the sandwich material. Deeper dents may not disappear completely, cosmetically they can be repaired with body filler and paint. Make sure that a deeper ding does not weaken the construction.
  • Strong Impacts
    On stronger impacts the thin finish layer of carbon or glass fibre, covering the Dyneema cloth, may crack. Apart from some real extreme cases, the Dyneema cloth underneath is very unlikely to break but to prevent water intake through any hair cracks there may be we strongly advice to seal it off with some superglue/cyan-acrylate. This is very liquid and goes into any hair crack there may be, is the quickest drying, transparent and no problem for a proper repair later on. Like this you can keep on sailing till there is time to properly repair the broken glass fibre. Damages of the carbon could lead to a structural weak point and should be checked and if in doubt ask Witchcraft with pictures before sailing.
  • Ask us
    If there are any doubts whatsoever, always feel free to contact us for information however a diagnosis by distance may not be fully correct and no claims can be made in the case of wrong advice.