ORDERING

Below is the product inquiry form. By filling out this form you can indicate where you are interested in (material, accommodation, rental). This is a request, not a final order. We will get back in contact with you to talk about your needs, about the possibilities, delivery times, prices and transport conditions, info about duties or any available discounts. For ordering custom boards please use our custom board form.

PAYMENTS

We require a part of the board to be prepaid to allow the production to start. The deposit to confirm the order is min. 50% from the retail price. In the moment we received the deposit payment, we will confirm that and the production of your board can start. Once ready, the open amount must be paid in full before shipping, either by bank transfer, paypal (+2%) or locally in cash or by card.

The price of a semi custom board includes 100€ shipping costs, which covers the costs to most European destinations by road or air cargo. Exact shipping costs can only be determined once the product is ready and packed.

Our prices include the corresponding VAT. For exporting from the EU to outside of the EU, the VAT can be deducted.

SHIPPING

The shipping can be organized for you. Once the product is ready and carefully packed we will inquire for the best quotes via road or air. We will notify customers by e-mail when their order is ready to leaves its premises, the shipping courier, final transport costs and estimated delivery time. You are also free to organise your own shipping.

For deliveries out of the EU, european VAT can be deducted but custom duties may have to be paid upon arrival, shipping rates in this case do not include the duties or handling charges unless stated otherwise. Customs handling is managed by 3rd party companies and Witchcraft is not responsible for these costs. Witchcraft  is not responsible for any package that gets damaged or lost during transport. If the item is lost, damaged, or delayed by the transport company, we are not responsible for it, but will help you resolve the issue with the transport company. Until resolved no refunds, credits, or replacements will be given by Witchcraft. Please inspect the package carefully upon arrival with the driver present and let him remark and sign any damages on the delivery note, take pictures of the package. This is essential to make claims afterwards.

PRODUCT PRICE & AVAILABILITY INQUIRY

Here you can choose the products you are interested in. It is not a direct order. We will then inform you about the availability, delivery time, total costs and if there are discounts applicable. 

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